Some water heater problems can wait for a scheduled appointment. An active leak spreading across a basement floor, or a total loss of hot water in a house with kids or elderly residents, can't. We run 24/7 emergency dispatch specifically for these situations.
If your water heater is actively leaking, the single most important thing you can do before we arrive is shut off the water supply to the unit and, for gas units, turn the gas control valve to 'off.' We'll walk you through this over the phone if you're not sure how.
Emergency calls are prioritized ahead of scheduled work, and our Sherrelwood-based dispatch means shorter response times than a company routing a truck in from across the metro.
When to call the emergency line
- Active water leak or pooling water around the unit
- Total loss of hot water with no known cause
- A burning smell or visible scorching near a gas unit
- Water heater making a loud banging or hissing noise you haven't heard before
- Visible bulging or the tank feeling excessively hot on the outside
WHAT HAPPENS WHEN YOU CALL
What happens during this service
Immediate phone triage
We'll ask a few quick questions and walk you through shutting off water and gas supply if there's an active leak.
Fast dispatch
A technician is routed to your address, typically arriving faster for calls within our Sherrelwood-area service radius.
On-site stabilization
The priority on arrival is stopping any active leak or hazard, then diagnosing the underlying failure.
Same-visit repair or temporary fix
Where a full repair isn't possible immediately (parts availability, tank failure), we'll stabilize the situation and schedule the permanent fix as soon as possible.
PRICING
What affects emergency call cost
We quote a flat rate on-site before starting any work. These are the main factors that move price up or down for this service in Sherrelwood:
- Time of call (after-hours and weekend emergency rates apply, disclosed before dispatch)
- Severity — a leak requiring water mitigation costs more than a straightforward component failure
- Whether temporary stabilization plus a follow-up repair visit is needed versus a single visit
FAQ
Common questions about this service
Do you really answer at 2 AM?
Yes, our emergency line is answered 24/7, including overnight and weekends, for active leaks and total loss of hot water.
What should I do right now if my water heater is leaking?
Shut off the cold water supply valve at the top of the tank, and for gas units, turn the gas control dial to 'off.' Then call us — we'll guide you through anything else while a technician is on the way.
Is there an extra charge for after-hours emergency calls?
Yes, a disclosed after-hours rate applies outside our standard 7 AM-7 PM hours, which we'll tell you before dispatching, not after arriving.
Can a leaking water heater actually flood a basement?
Yes — a 50-gallon tank failing at the seam can release its full contents plus ongoing supply water if not shut off, which is why immediate shutoff matters more than waiting for a technician to arrive.
RELATED SERVICES
You might also need
Water Heater Repair
View Service →Water Heater Replacement
View Service →Water Heater Leak Repair
View Service →Ready to fix your hot water for good?
Talk to a Sherrelwood water heater technician now — same-day appointments, honest flat-rate pricing, and no dispatch fee for neighborhood calls.